Draft placeholder — not legal advice
This page is a starting draft written in plain language. It has not been reviewed by a lawyer and must be reviewed and adapted before you rely on it or launch publicly.
Refund policy
Draft updated 4 November 2026
This draft explains when a BI Compass subscription can be refunded. It is written to be clear rather than to hide behind small print.
First purchase
If BI Compass is not what you expected, contact us within 14 days of your first payment and we will refund it.
We may ask what went wrong — that answer is what improves the product.
Renewals
Renewal charges can be refunded when you contact us within 7 days of the charge and have not used the paid features since it.
To avoid a renewal, cancel before the renewal date in your portal. Access continues to the end of the paid period.
Team plans
Team invoices are refunded pro rata for unused whole months when the plan is cancelled within the first 14 days.
What we cannot refund
Periods already used beyond the windows above, and charges refunded by your card issuer directly.
Nothing in this policy reduces rights you have under your local consumer law.
How to ask
Send a message through the contact page with the email address on the account and the date of the charge. Refunds go back to the original payment method.
Questions about this page? Contact support.